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Planned, Response & Cyclical Maintenance

 

Ian Williams provides planned and response maintenance services within the public and private sectors. This is undertaken for clients including Registered Social Landlords, Local Authorities, Commercial organisations and public bodies as well as the Defence sector.

 

Our services are delivered by a trained and qualified multi-trade workforce though a network of offices in England and Wales. HIgh levels of customer satisfaction is achieved through our commitment to Customer Care training and performance measurement. Our understanding of the special needs of diverse communities contributes to exceptional service standards.

 

The use of handheld technology has contributed to the provision of a highly flexible and transparent service solution. We are able to provide 'Open Book' cost data and gather asset data that enables future investment programmes to be planned.

 

We have significant experience of working within occupied premises and have developed robust health and safety processes that ensure we undertake work safely and considerately.

 

We recongise the need to consider asset life and whole-life cost principles when delivering our services and as a consequence have formed strategic partnering relationships with material and equipment suppliers to ensure that the optimum products are used when replacements are incorporated into the buildings in which we work. This is of paramount importance when we are engaged in PFI solutions.