Diversity Handbook launches

Clients now have a helping hand to meet new equality legislation, thanks to a guide from Ian Williams and Tai Pawb.

To ensure our employees and customers are up-to- date with best practice, we produced a guide to customer service last year which detailed considerations to be made around individual’s religious beliefs, race, country of origin or disability. This has now been updated to include sections on the diversity strands of age, gender and sexual orientation and to widen the content so it is relevant beyond our internal use. In addition to background on key issues housing providers and local authorities should be aware of, the booklet also offers guidance on practical steps our staff should take such as ensuring they give people time to answer the door, carrying identification cards in large print and taking into account prayer times when arranging appointments