Working together to raise standards
Facilities management experts, senior
housing and local authority staff and sector consultants from
the world of social housing joined forces this week to discuss how
to raise standards for residents.
A half-day conference held at Shakespeare’s
Globe, in London, saw consultant inspector Ian Harries, of Harries
Associates, guide delegates through delivering service
improvements, best practice and methods of improvement for
landlords.
The event, co-ordinated by building
maintenance expert Ian Williams, highlighted the benefits of
long-term partnerships to improving customer service, and the need
for housing associations to engage their service providers to
support and improve their inspection results.
Subjects covered in the session included
maintenance, communication, estate management, rents and how
development impacts on residents.
Neill Benham, business development manager
with Ian Williams, said: “This is the first time we have brought so
many people into the same room to discuss how working together can
achieve a better service for residents.
“We hope this conference will encourage
further sharing of good practice and help more organisations
identify areas for improvement.”