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Looking after buildings – Looking after people.

Much of the work that Ian Williams undertakes is within social housing. Our services are not just about improving homes but also the lives of the people that live in them. Residents are a core part of our services and we make sure that our work and approach is centred on the needs of

residents as well as our customers.


Our Commitment To You

  • To provide residents with open and easy channels of communication through our customer support
  • To enhance your experience through regular feedback using satisfaction surveys
  • To adhere to agreed appointments and times
  • To ensure that our employees are easily recognisable, presentable and courteous
  • To respect your home and the surrounding environment
  • To deliver a service that meets and exceeds your expectations
  • To continually improve the quality of service we provide to all residents

Download our Residents’ Charter here