To make your complaint by telephone, please contact our
Resident Care Team on 0845 6710200
Please have the following information to hand:
Details of your complaint:
When you first told us about the problem
Who you spoke to (if you can't remember the member of staff's
name, put their office or phone number)
The date, even if approximate
A brief description of your complaint
What you would like us to do in response to
your complaint
Your
Details
Your name
Address
House/Flat number
Road/Court
Town or City
Postcode
Daytime phone or mobile number
Email address (If you would like us to contact you this
way)