Working in your home

When we are working in your home we will

Be polite, responsible and helpful and show respect to you and your property
Make and keep appointments, or advise of any changes as soon as possible
Show a photographic ID card and ask permission to enter your property
Wear clean Ian Williams uniforms and workwear
Decide the level of safety required for each operation and put in measures accordingly
Agree with you where we can store materials if necessary and where we can park vehicles
Explain the scope and the sequence of the work to be done
Provide you with a list of contacts if you have any questions or worries
Use clean dust sheets and display warning notices including wet paint signs
Minimise excessive levels of any mechanical plant noise
Make sure your property is secure at all times, and keep front doors and gates shut
Ensure the work area is left clean, safe and tidy at the end of each day
Clear and remove all waste or make collection arrangements
Inspect finished works and check if you’re happy before we leave
Show patience and understanding when dealing with customers who have special requirements
Respond to complaints quickly and efficiently
Ask you to fill in a customer care card to rate our performance

Start work before 8am or work after 5pm or at weekends unless this has been agreed in advance with you and your Landlord
Use any equipment or property belonging to you including telephones, tea and coffee
Not play radios
Leave you without water, gas or electricity longer than is absolutely necessary