Your special requirements
We ensure that prior to providing Residents with a service we
fully understand any special requirements or needs they may
have.
Health and Safety
Particular care is to taken to ensure that Resident’s
safety is placed at the heart of our service. We also seek to
raise awareness of health and safety issues, on our projects, in
the following ways
- Regular Resident meetings
- Posters
- Resident magazine articles and circulars
Resident Liaison Officers
We employ Resident Liaison Officers
(RLO’s) who act as the main point of contact for Residents.
The RLO develops relationships with the Residents and works closely
with our team from start to finish. The RLO also provides the
Resident with any advice or assistance after the workhas been
completed. Please see our After Care section.
Understanding your special requirements
The RLO will visit the Resident and discuss
any special requirements they may have. This may include the
following
- Mobility e.g. wheelchair users,
- Health e.g. Asthmatic, are they visiting
hospital when the works were planned to take place
- Partially sighted or blind
- Deaf or hard of hearing
- Children will be present in the home
- Women who are alone
- Older people who have special needs
- Working full-time and therefore not
present during the day
- Working at night and therefore need to
sleep during the day
- Cultural or Religious requirements
- Holidays planned when the work was due to
take place
- Dates when it is not convenient for us to
call, for example when there is a Hospital visit
Meeting your requirements
We will jointly agree with you how we will undertake our work so
that any disruption is minimised. The RLO will be with you every
step of the way to ensure that any concerns or worries you may have
are dealt with immediately.
Giving us feedback
We encourage everyone to give us feedback on our performance. If
you would like to give positive or negative feedback please go to
Giving
feedback