Ian Williams will be keeping hundreds of homes in the rural Midlands in A1 condition. Midlands Rural Housing (MRH) has awarded us a near £2million contract for the day to day responsive repairs and maintenance service of homes managed by four rural housing specialists. We will service the Leicestershire, Peak District and Northamptonshire rural housing associations from our Nottingham office and Warwickshire from our Birmingham base.
MRH put the contract out to tender earlier this year and received 34 expressions of interest. A competitive tender process whittled the number down and five hopefuls were interviewed. The contract has now gone live and there is the opportunity in 2013 to extend it by two years and two years again in 2015.
David Krause, Development & Maintenance Manager of MRH, said: “We were thrilled with the amount of interest the tender generated and the quality of submissions that followed. Ian Williams has an outstanding track record in the sector and a presence in the Midlands. We look forward to developing, potentially, an eight year partnership with them.”
To coincide with the appointment of Ian Williams, MRH is in the process of upgrading its diagnostic system within the customer services team to help staff when a tenant calls to report a repair. It is designed to enable the team to correctly pinpoint the problem and brief the contractor accordingly so every repair is completed correctly on the first visit.
Mike Turner, development director at Ian Williams, said: “We are delighted to have secured this contract with an organisation which is clearly striving to continually improve services to its customers.
“The long-term partnership approach is one we feel offers the best value for clients, and we appreciate the opportunity to work with the four rural housing associations and their respective tenants to ensure high repairs satisfaction.”