Ian Williams is leading the way in improving repairs services for deaf and hard of hearing people with the purchase of portable hearing loops.
Following its work with clients to address the needs of residents with diverse needs, the company is now trialling the system to ensure better communicate during home visits.
The hearing loops can be requested by residents when they report a repair. It requires no installation, so the operative attending can simply remove from the van and use immediately when arriving on site.
Mike Turner, development director at Ian Williams, said: “We’ve been working hard with ERoSH, and our clients who specialise in working with elderly people and those with disabilities, to better understand the needs of these residents.
“We are keen to lead the way in establishing a new standard of service when working in people’s homes, and this hearing loop investment is just one part of that.”