IAN WILLIAMS IS
75 YEARS OLD

To celebrate we will be holding a fundraising event for 75 days between April 1st and June 15th

Find out more

Chain reaction

Mike Turner, Ian Williams’ Executive Director discusses the
Service Value Chain, an operating model for the creation,
delivery and ongoing improvement of services. He explains
how the adoption of this model pre-pandemic helped the
resilience and robustness of the business during the
unprecedented events.

Read or download the full article: