Keeping lines of communications open

Business Manager Richard Croucher shares how he and his Maidstone team stayed connected and working safely, even completing volunteer works together, despite the odds during the height of the pandemic in June 2020.

“Against the uncertainty of the Pandemic in the first outbreak, it became obvious very quickly that the main focus for me was to communicate well with my team. Tough decisions were having to be made about furlough which affected us in Maidstone. To try to instil some security and continuity in frightening times, I set up a Whatsapp and text group for all our operatives. This allowed me to provide regular updates and carry out welfare check-ins to ensure my teams and their families were safe and well. Contracts Managers were also in regular tough and I maintained a weekly Teams’ call throughout the whole furlough period. We even had virtual pub nights.

“One of the recurring points from messaging operatives was that, after a few weeks of Furlough and completing all of their outstanding DIY jobs they were “climbing the walls.” So when one of my team saw an appeal for volunteers to support the Aspinall Foundation, it was a no-brainer with everyone jumping at the chance to help.

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