Ian Williams Statement - Coronavirus (COVID-19)

We have put in place measures to help minimise the spread of Coronavirus (COVID-19) as well as maintain essential services to our customers Read more

Residents


As a service provider, Ian Williams must provide a safe solution that allows everyone affected to live and work with minimal disruption. Our employees operate within a strict Code of Conduct when working in homes and surrounding neighbourhoods. All our operatives are provided with and trained using our Operative Handbook, including health & safety and our customer service standards and receive specialist training to understand the requirements of working in sensitive environments.

 

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Our commitment to you

To provide residents with open and easy channels of communication through our customer support

To enhance your experience through regular feedback using satisfaction surveys

To adhere to agreed appointments and times

To ensure that our employees are easily recognisable, presentable and courteous

To respect your home and the surrounding environment

To deliver a service that meets and exceeds your expectations

To continually improve the quality of service we provide to all residents