Residents


Working in a customer’s home provides unique challenges for which we must provide a safe solution that allows our customers to live and work with minimal disruption. Our employees operate within a strict Code of Conduct when working in homes and surrounding neighbourhoods. All our operatives are provided with and trained using our Operative Handbook, including health & safety and our customer service standards.

What to expect

Each resident is issued with a resident handbook for the work to be carried out, along with a dedicated point of contact.  Our team follow a strict Code of Conduct and are highly trained in customer care. They are especially skilled at working with residents who are vulnerable.

Our Commitment to You

  • To provide residents with open and easy channels of communication through our customer support
  • To enhance your experience through regular feedback using satisfaction surveys
  • To adhere to agreed appointments and times
  • To ensure that our employees are easily recognisable, presentable and courteous
  • To respect your home and the surrounding environment
  • To deliver a service that meets and exceeds your expectations
  • To continually improve the quality of service we provide to all residents