As a service provider, Ian Williams must provide a safe solution that allows everyone affected to live and work with minimal disruption. Our employees operate within a strict Code of Conduct when working in homes and surrounding neighbourhoods. All our operatives are provided with and trained using our Operative Handbook. The handbook includes information on health & safety as well as our customer service standards. They also receive specialist training, for example Equality & Diversity, Safeguarding and Dementia Awareness to understand the requirements of working in sensitive environments. Supported by DBS checking (on client request) and robust safeguarding policies and procedures in place, which detail the practical measures we take to protect vulnerable groups with whom we work. All our employees are fully trained by the Ian Williams Academy.