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Excellent customer service pays off for Anchor Hanover Group residents

Posted: 16th April 2019

Customer service is at the forefront of everything we do, so it’s fantastic when we receive compliments from our clients and residents when we’ve been working in their homes. We’ve recently completed some bathroom refurbishment projects for our client, Anchor Hanover, who following its merger is now the largest provider of specialist housing and care for people in later life in England.

Following our refurbishment of 35 bathrooms at Wellington Court in Nottingham, our team was highly praised by both the residents and staff for the finished project with some lovely thank-you cards from the scheme manager and the residents. 

The good news was shared by the scheme on their Facebook account saying: “Bathroom refurbishments at Wellington Court are looking brilliant. Everyone is very happy with their new bathrooms and the workmanship of our contractors Ian Williams!”

Meanwhile, the the surveyor and residents of Anchor Hanover Group’s Ridgeway Court also took the time to send the team a personal thank-yous.  “The lads  have done a great job at Ridgeway Court and have gone the extra mile to deliver the job. I look forward to Allen and his team working on one of my jobs again soon.” Project Surveyor Planned Investment, Anchor Hanover Group 

In Oldbury, our team completed fire upgrade works at Guardian House and were again delighted to receive compliments for their work. “I have had Ian Williams visit to do some fire works at Guardian House and I am so pleased was with how smoothly the work went. The Ian Williams team kept me informed at every visit, were very polite and friendly and I wanted to pass this on. We are very quick to complain and I feel it’s just as important that we speak up when we are pleased.” – Romisha Hickey, Team Manager

Ian Williams has a wealth of experience working in the public and private retirement living markets. Operating a direct delivery service model allows us to send a dedicated team to deliver the scope of the work from start to finish. This allows the residents to become familiar with our operatives, and for staff to build lasting relationships.

For more information on the work we carry out within retirement living and to view case studies, click here and to find out more about our experience in social housing, click here