Responsive Repairs & Maintenance

Repairs and void works to local authority and registered landlord homes across the UK.

Our teams undertake over 300,000 visits a year, supported by best-in-class technology to appoint, track, manage and report on repairs, ensuring an improved customer journey. We have a directly employed multi-trade workforce to facilitate a first-time fix. Services are supported by a central Helpdesk iwhub, which uses the latest technology to deliver first class appointing and scheduling services. Supported by NICEIC, Gas Safe, PAS2030 and OFTEC accreditations.

Case Studies

We deliver 24/7 repairs, voids, and maintenance services to over 5,000 occupied homes across multiple regions. Our expertise covers various housing types, including houses, flats, bungalows, sheltered schemes, women’s refuges, and leaseholder schemes.


In the North of England, we provide void refurbishments and responsive repairs for various property types, including tenanted homes, shared areas, managed leaseholders, sheltered housing, and supported housing. Our operations are co-located with North Star in Thornaby.

North Star

Operating as Templer HomeBuild, a Wholly-owned Subsidiary of Teign Housing, we manage a workforce delivering a wide range of asset management works to over 5,000 properties. This includes responsive repairs, void refurbishments, planned investment programs, electrical and gas inspections, boiler servicing, aids and adaptations, and compliance works.

Teign Housing (Templer Homes)

Under a long-term asset management contract, we oversee East Devon District Council’s residential homes, delivering planned works, cyclical redecorations, 24/7 responsive repairs, and void works to the entire housing portfolio of EDDC.

East Devon District Council

We hold a long-term asset management contract in Birmingham and the West Midlands, providing 24/7 responsive repairs, void management, and planned works for various properties.

Longhurst Group

Our team delivers 24/7 responsive repairs, voids, and adaptations to 5,000 residential homes, including houses, low-rise flats, and sheltered accommodation. We have a successful partnership with Waverley Borough Council, co-locating and directly delivering most works.

Waverley Borough Council

Across the Southeast, East Midlands, and North, we handle three contracts for 8,500 properties. Our services include 24/7 responsive repairs, void refurbishments, planned investment works, planned preventative works, and electrical servicing. Local teams and multi-trade operatives ensure efficient delivery.


We carry out large-scale 24/7 responsive works in schemes and care homes across a wide geographical area. Our services also include full integration of ICT systems to enhance operational efficiency and effectiveness.


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